POLICIES

CANCELLATIONS - BY CUSTOMER

We ask if you cannot make your tour please contact us by phone immediately.  Cancellations greater than 24 hours of your scheduled departure time will result in a full refund, full credit or rescheduling (if possible).  Cancellations less than 24 hours, regardless of reason, will result in no refund, credit or rescheduling.


CANCELLATIONS - BY US

  • RAIN - If it's raining at departure time, we reserve the right to cancel the tour.

  • LIGHTNING - If lightning is present at departure time, we reserve the right to cancel the tour.

  • WIND - If the wind speed is greater than 15mph at departure time, we reserve the right to cancel the tour.

  • COLD - If the temperature is below 50 degrees at departure time, we reserve the right to cancel the tour.

  • Occasionally there are other reasons we (us) might initiate a cancellation, if so, including the above mentioned, you will receive a full refund, full credit or given the opportunity to reschedule (if possible).

 

OTHER CANCELLATIONS
For all other cancellation reasons including but not limited to:

  • Being late greater than 15 minutes.

  • Temperatures greater than 50 degrees. 

  • Booking more than the maximum number of passengers.

  • Booking the wrong day, trip or time.

  • Not wearing a face covering/mask.

NO REFUNDS, CREDITS OR RESCHEDULING WILL BE ISSUED UNLESS CANCELLED GREATER THAN 24 HOURS FROM SCHEDULED DEPARTURE TIME.

 

REFUNDS

All refunds will be processed as quickly as possible in the form in which they were originally transacted.

 

GUARANTEES

Florida Saltwater Adventures guarantees you will have an exceptional time on all of our adventures. Although we'll go out of our way to help find your favorite animal or photograph, we cannot make specific guarantees.

LIFEJACKETS

In accordance with Florida law, all children 7 and under, including infants and toddlers, must wear a lifejacket at all times while on our tour. We are equipped with at least 1 lifejacket for each adult, youth or child.  Due to health concerns, we do not provide infant lifejackets.  You must bring a USCG approved lifejacket for your infant. You are also welcome to bring your own lifejackets if they meet USCG standards. If you would like to wear a lifejacket on the tour please let us know and one will be provided.

PROHIBITED ITEMS

Alcohol

Smoking

Cigarettes, E-Cigarettes, Cigars

Weapons

Pets
GPS Tracking Devices

LATE POLICY

We run a tight schedule and leave promptly at the scheduled departure time.  We do not offer refunds, credits or rescheduling for late arrivals past 15 minutes from departure time. 

 

FACE COVERINGS/ MASKS

Due to the COVID-19 outbreak, until futher notice, all passengers and crew members regardless of age are required to wear a mask or face covering at all times while on our tour.  Masks and face coverings are not supplied.

PERSONAL ITEMS

Florida Saltwater Adventures is not responsible for lost or damaged personal items during any type of excursion.  If we find something of yours left behind, we will do our best to return it to you.

 

PRIVACY POLICY

The following types of information may be collected at this website  

  • your e-mail address.

  • your first and last name.

  • your street address, city, state and ZIP Code.

  • your phone number.

  • pertinent information specific to an event or activity (where relevant).

 

If you supply us with your e-mail and/or postal addresses, phone number and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If later you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. 

All content on this site is property of Florida Saltwater Adventures Inc. and may not be copied, reprinted or reproduced without our written authorization.  Copyright 2020.

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