CANCELLATIONS - BY CUSTOMER
We ask if you cannot make your tour please contact us by phone immediately. Cancellations greater than 1 week of your scheduled departure date will result in a full refund, full credit or rescheduling (if possible). Cancellations less than 1 week (7 days), regardless of reason, will result in a 50% refund or credit.
CANCELLATIONS - BY US
RAIN - If it's raining at departure time, we reserve the right to cancel the tour.
LIGHTNING - If lightning is present at departure time, we reserve the right to cancel the tour.
WIND - If the wind speed is greater than 20mph at departure time, we reserve the right to cancel the tour.
COLD - If the temperature is below 50 degrees at departure time, we reserve the right to cancel the tour.
Occasionally there are other reasons we (us) might initiate a cancellation, if so, including the above mentioned, you will receive a full refund, full credit or given the opportunity to reschedule (if possible).
For all other cancellation reasons including but not limited to:
Being late greater than 15 minutes.
Temperatures greater than 50 degrees.
Booking more than the maximum number of passengers.
Booking the wrong day, trip or time.
Not wearing a face covering/mask while interacting with our staff (we do not supply).
NO REFUNDS, CREDITS OR RESCHEDULING WILL BE ISSUED UNLESS CANCELLED GREATER THAN 1 WEEK FROM SCHEDULED DEPARTURE DATE.
All refunds will be processed as quickly as possible in the form in which they were originally transacted.
Florida Saltwater Adventures guarantees you will have an exceptional time on all of our adventures. Although we'll go out of our way to help find your favorite animal or photograph, we cannot make specific guarantees.
In accordance with Florida law, all children 7 and under, including infants and toddlers, must wear a lifejacket at all times while on our tour. We are equipped with at least 1 lifejacket for each adult, youth or child. Due to health concerns, we do not provide infant lifejackets. You must bring a USCG approved lifejacket for your infant. You are also welcome to bring your own lifejackets if they meet USCG standards. If you would like to wear a lifejacket on the tour please let us know and one will be provided.
Cigarettes, E-Cigarettes, Cigars
GPS Tracking Devices
We run a tight schedule and leave promptly at the scheduled departure time. We do not offer refunds, credits or rescheduling for late arrivals past 15 minutes from departure time.
FACE COVERINGS/ MASKS
Due to the COVID-19 outbreak, until further notice, all staff are required to wear a mask or face covering at all times while on the tour. Masks and face coverings are encouraged but not mandatory for passengers unless interacting with staff inside of 6 feet.
Florida Saltwater Adventures is not responsible for lost or damaged personal items during any type of excursion. If we find something of yours left behind, we will do our best to return it to you.
The following types of information may be collected at this website
your e-mail address.
your first and last name.
your street address, city, state and ZIP Code.
your phone number.
pertinent information specific to an event or activity (where relevant).
If you supply us with your e-mail and/or postal addresses, phone number and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If later you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us.